Returns and Refund Policy

Refunds and Return Policy

Effective Date: 04-18-2026

Business Name: Willow Stitch Limited Company

1. Returns

We want you to love your purchase! If you're not completely satisfied, we accept returns under the following conditions:

• You may request a return within 14 days of delivery.
• Items must be unused, unworn and in the original condition.
• Items must be returned in original packaging (if possible) 

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items
• Final sale items (if applicable) 

3. Refunds

Once your return has been received and inspected:

• You will be notified of approval or rejection.
• If approved, your refund will be issued to your payment method (i.e., Debit Card, Credit Card, PayPal, etc.)
• Please allow several business days for the refund to process.

4. Exchanges

We gladly offer exchanges for items that:

• Arrive damaged or defective.
• Are the wrong item. 
• If you need a different item, we recommend placing a new order and requesting a return to process.

5. Return Shipping

• Customers are responsible for the return shipping costs.
• However, if your item arrived damaged or incorrect, we will cover return shipping.

6. Damaged or Incorrect Items

• If your order arrived damaged or incorrect, please contact us within 7 days of delivery with photos so we can make it right quickly.

7. Lost of Stolen Packages

If your package is marked as delivered but not received:

• Please check with neighbors or your local carrier. 
• If you still need help, contact us -  we will do our best to assist!

8. How to Start a Return

To initiate a return, contact us at willowstitch@willowstitch.co

Please include:

• Your order number
• A brief description of the issue